Frequently Asked Questions
About the Shop
Do you do custom orders?
Customs are currently closed at this time!
I want to buy a case but I don't see any in your store?
Lighter cases are available in batches and are released every 1-2 weeks. Sign up for our newsletter or follow @beauluster on Instagram to see previews of each batch before it's released and get the date/time of the next release.
Can I preorder a product?
Nope, there are no preorders with Beauluster.
What is the string for?
It's called hempwick! It is beeswax covered hemp string and has a lot of benefits! Because it burns at a lower temperature than the direct flame from the lighter, it creates a smoother hit when you smoke your herbs. It also extends the life of your lighter and prevents burnt fingers (and acrylic nails). Most of all, you won't be inhaling the burnt butane gas that comes from the lighter.
Is wholesale available?
On select products, YES! Please order wholesale through Faire.
Where do you ship?
We currently ship to the US, Canada, Ireland, Switzerland, United Kingdom, and Mexico. International shipping times are anywhere from 1-2 months to be delivered. Canada, on the other hand, has ranged from 2-3+ weeks for delivery. PLEASE NOTE: Customers are responsible for 100% of custom fees that may incur.
Who do I contact if there's an issue with my order?
Please email email@example.com
Orders, Shipping & Returns
How do I check order status and tracking?
You will receive an automated message from our shop with an order number and order details. When the order has shipped, you will receive tracking info for the order. Stickers are shipped via snail mail, so no tracking is available.
How long does my order take to ship?
Processing times for all products is 1-2 business days. Shipping in the US is 2-5 business days. International shipping times vary depending on the country the order is being shipped to.
Returns & refunds
Unfortunately we don't accept returns or exchanges. If a product arrives damaged or not as described, we will need photographic proof within 24 hours of delivery. We do not give refunds unless there was a mistake on our end. If a product is damaged after delivery and use, we will not accept exchanges and/or refund the purchase.
Tracking says the item was delivered but I haven't received it yet?
Please check your order and make sure the address entered is correct. If the address you entered is incorrect, it is your responsibility to contact your local USPS location to reroute the package to the correct address. If the address entered for the order IS correct, please contact firstname.lastname@example.org so we can resolve the issue together!
What forms of payment does the shop have?
Beauluster accepts major credit cards, PayPal, and payment through your Amazon account. We do not take cash, money orders, or personal checks.
I need to cancel my order?
Please contact us within 24 hours of your purchase for a full refund. After 24 hours, we cannot grant a refund.